Contact

Please read carefully before booking, if you have any questions prior, please don’t hesitate to contact me.  

New Clients   

You will receive a Text Message after your appointment has been confirmed with a link to complete the New Client Consultation Form. Please fill this out prior to your appointment. 

Cancellation Policy 

Cancellations within 24 hours of your appointment will result in a fee of 50.00% of the booking. 

Non-attendance of your appointment time will result in a 100% non-refundable ​fee and gift voucher void.

Please ensure to read the below information carefully.

• A 50% non-refundable fee will be charged for any appointments cancelled within 24hrs from appointment commencement.
  
• A 100% non-refundable ​fee will be charged for any appointments rescheduled or cancelled within 4hrs from appointment commencement.
  
• Late arrival of 15mins or more may result in loss of your appointment time or reschedule/cancellation fee policy may apply.
  
• All appointments can be easily rescheduled via your appointment confirmation email, up to 24 hours prior to commencement.
  
• As a courtesy, appointment reminders are sent out by text 48 hours prior to your appointment commencement.
  

If you have any questions, please call me on 0410 003 588.

Other Artist's Work 

Due to the unregulated nature of eyelash extension training and certifications, there are a lot of lash artists that have been improperly trained, my priority is your natural lash health and eye safety. PLEASE NOTE, I don't infill lashes from other lash artists, and you agree that your current extensions will need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed. 

After Hours Appointments 

Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute 

lash appointment that is outside of our normal business hours. After hours appointments 

may be available on a case-by-case basis. Please contact me directly to schedule your 

after-hours appointment.

Gift Certificates

This certificate/voucher is non-refundable and cannot be exchanged for cash in part or full, Non-transferable, no replacement for lost or stolen gift vouchers, all services & prices are subject to change at any time. Bookings are essential and subject to availability. Valid until the expiration date.

Price Change 

Lilyrose Eyelash Extensions reserves the right to change any rates at any time, and without prior notice. 

Children policy   

We would prefer that children do not attend appointments with you. This is not only for their own safety but for the comfort of yourself to take some time out and all our guests attending the salon.  

How Do I Take Care Of My Eyelash Extensions?  

• Avoid extreme heat (Oven, Lighter, BBQ, Eyelash Curler)   
• Avoid oily products near the eye area or apply in the morning and wash off at night   
• Avoid products containing lots of Glycol (in particular Hexylene Glycol)   
• Avoid pencil or gel eyeliner (use powder products instead)   
• Do not wear strip lashes (removal & full set will be required)   
• Do not use mascara (especially waterproof)   
• Do not pick or rub your eyelash extensions   
• Brush only when dry and wash with Lash Cleanser & Brush once a day (as instructed by lash artist)   
• Always wash after exercise or physical activity where you have been sweating   
• Brush eyelash extensions using Spoolie Wand one to two times a day.    
• Book infills every 2-3 weeks (as instructed by lash artist) 
• As eyelash extensions are bonded to the natural lash, it’s recommended lash infills are carried out every 2-3 weeks to keep the set of eyelash extensions looking full. If you pass the 4 weeks time without doing lash infills then you will require a new set of lashes.    

How To Cleanse Your Eyelash Extensions 

The health and look of your Lash Extensions and eyes is not only up to your Lash Artist it also has ALOT to do with after-care!  Have you heard of Blepharitis it is a bacterial infection that leaves your eye red, itchy eyelids that look greasy and crusty. Cleansing your lashes is a major step to not only the longevity of Lash Extensions and also prevents bacteria from building along your lash line. Cleansing daily is important to wash away the build-up of everyday dirt, oils, and makeup residue.  

Brushing Your Eyelash Extensions 

Brushing is also an important part of your overall lash maintenance routine. Brushing your lashes each day keeps your lashes from becoming tangled and bent, it also removes any bacteria that may have landed during the day. After cleansing let your lashes air dry then give them a soft brush separating the lashes and leaving them fluffy and flawless again!  

Do Eyelash Extensions Ruin Your Natural Lashes? 

Lash Extensions alone will not ruin your lashes. Damage to the natural lashes is the result of improper application, or the stylist not selecting the correct type of lash for an existing natural lash. One of the main factors to damage is applying extensions that are too heavy for the natural lash this will result in premature shedding. Rubbing your eyes will also result in immediate breakage.